This year’s political campaigns hold an ugly mirror to marketing. In an era where many marketers are obsessed with questions of purpose and social responsibility, politics have run away in the opposite direction, embracing the bad habits marketing is trying to leave behind
The results of the US election draw a line under a shift in political discourse. The rise of post-truth politics is here regardless of who won. The story of this shift is very much intertwined in the role marketing plays in popular culture.
Despite being coined in 2010, the term post-truth politics has only entered mainstream public debate in the past year. The twin shocks of the British EU referendum campaigns and the US presidential election have intersected with a series of compounding factors that are amplifying this specific type of discourse. Continue reading →
Visual design is a vibrant, ever evolving world. It always combines timeless principles with new tools and changing fashions. Contemporary design operates within a global culture. One that has been getting increasingly visual for over a century since the early days of mass media.
Brand identities, specifically, now spend a large part of their lives in digital environments. These environments offer both opportunities and challenges, but are we really seeing the amount of innovation we’d expect? The kind we’ve seen in product design or interface design. What are the key factors shaping brand identities in digital environments? Continue reading →
A brief comment from me has gone live this morning [yesterday. UB] on the front page of The Drum. Here’s a fuller version of my initial thoughts about Google Alphabet. Feel free to ask me anything in the comments.
Yes, it is the brand architecture move of the decade, and the memo announcing it is one of the best pieces of corporate communications I’ve ever come across.
No, I don’t think the name’s great.
No, not because of SEO. The domain is inspired, in fact, and the importance of a .com is overrated in the era of search engines, even more so when you’re Google.
(This is an archive find and one of my few longer pieces. I wrote it just before leaving Landor back in 2011 and later edited it with the help of Frances Gordon. It’s seeing the light of day for the first time and I believe it is still relevant. Hell, every project is a Déjà vu…)
Mission, worldview, vision, values, personality, role, insight, opportunity, story… Has your brand strategy proliferated so much that it’s hard to see the wood from the trees? If so, you’re not alone. Read this article to understand how it’s happened, why it’s happened, and what you can do about it.
Smart and succinct brand language is proven successful
Most celebrated brands find their articulation through simple phrases: Apple has “Think different”; GE has “Imagination at work”; Sony has “Make.Believe. Google’s mission statement is simply “to organise the world‘s information and make it universally accessible and useful’’.
While corporations may have more detailed versions internally, it is these surprisingly short phrases that are most often cited as best practice by marketers and most often admired by everyone else. Because once the fundamental creed of a brand is identified, very little strategic language is necessary. So instead of focusing on endless wording and rewording, corporations can focus on taking action to make their strategies live.
‘’Brand language” plays a greater role than that of a slogan. These words become central to the ethos of the brand. These short statements serve to rally together internal and external communities of a corporation. At its best, this “strategic language” gives communities focused, lucid creeds that have clear strategic imperatives and imply real-world action.
But if smart and succinct wording is recognised as best practice for brand strategies, why – more often than not – do we see reams of overcomplicated text used to articulate what should be a clear concept? Continue reading →
(Originally written following the publication of Superbrands 2014, then handed between editors until it was too late to publish. Points still valid though..)
The annual Superbrands list is a fun one. Unlike some brand lists/‘indexes’ that are based on complex, notably opaque, brand equity models; models which often employ statistical calculation bordering on voodoo, it simply turns to the public with a list selected by experts and asks them about their perceptions.
Once a long list is selected by industry experts, participants are asked to consider which brands are ‘Superbrands’. A Superbrand being a brand which has established ‘the finest reputation… [and] offers customers significant emotional and/or tangible advantages over other brands, which (consciously or subconsciously) customers want and recognise.’ In addition, they are asked to judge the brands against the factors of quality, reliability and distinction.
To answer those questions, participants have to fall back on their own perception of brands, and, arguably, also their perception of the perceptions of brands. With that in mind, it’s interesting to try and figure out the reasons behind the movements in the ratings. Since we’re in a perception-led territory, it makes one look back at the passing year and try to deduce how events, communications and the general zeitgeist banded together to create such an impact.
If I had to summarise the lesson for brands from this year’s results it would be ‘no brand is safe, but it’s never too late.’ Continue reading →
Where do great brands come from? Iconic brands often seem like they’ve always been great. That myth is propagated by both companies and agencies. It’s the branding equivalent of the dying myth that success stories come from nowhere and are largely led by individuals rather than by communities. An often overlooked part of the answer is hidden in plain sight within the question: Where?
One of the earliest roles of a brand was to signify origin. To this day, provenance plays a vital role in many brand narratives. In categories, such as food, fashion and pretty much anything with a design angle, provenance is always a fundamental ingredient these brands use to engage with consumers and position themselves among their peers. When it comes to Italian Gelato, French Champagne (from Champagne, naturally), Savile Row suits etc., provenance is used as shorthand for the authenticity and heritage that product heralds.
It’s tempting (but naïve) to think that in a globally networked market the question of origin is no longer as important as it once was. However, with people having more access than ever imagined to information about brands, it has arguably become even more important. It can still signify quality, authenticity and character but additionally, it now relates to new selection drivers such as environmental sustainability, social responsibility and ideological compatibility.
The global, cosmopolitan consumer may still seek out the international superstar brands, but these brands are successful because their provenance equity is built in. Globalisation is actually one of the main drivers of the importance of provenance. Continue reading →
Swatch turned 30 this year, but its story could have been entirely different if the Swiss watchmaking industry had continued on its downward trajectory of the 70s. A look at how brand embraced disruptive technologies through marketing idea and reversed the fortunes of a floundering industry.
In popular culture, Switzerland is synonymous with clockmaking and watchmaking. The tradition of Swiss clockmaking craft dates back to the 16th century, and while the second world war saw watchmakers in other countries limiting production and supporting the war effort, Swiss neutrality gave the industry an unexpected push.
However, in 1983, centuries of history nearly came to a bitter end as the number of watchmakers shrunk to a quarter of the industry’s size in 1970. The legendary Swiss watch industry was on the brink of being erased.