Can brand strategy influence new product development?

Crayons by Sir Fish / Emma I’ve been asked recently, on a couple of occasions, if brand strategy can inform the development of new products, services and offerings.

While those processes cannot be guided only by the brand, the two are more closely related than they may seem.

Companies today live in a world of abundance. One side effect of this abundance is that at any given moment, the amount of new offerings and product they can embark on developing borders on the endless. This is even worse when it comes to things like software features.

Continue reading

My CNN bit on “User Generated Content” SuperBowl ads

All Your Base Are Belong To Us by Josh JohnsonJust got back from the CNN studios in London, where I commented about the “user generated content” SuperBowl ads (youtubed version hopefully to come unfortunatly, due to a seried of technical glitches, I don’t have a video of this segment, and would be thankfull if anybody out there has. I only have “bootlegs” that I only dare show to friends & family.).

On this year’s superbowl, some of the adverts feature user generated content. But are they, really?

  • The NFL run a competition where members of the public pitched ideas, but the winning idea was created by a professional marketer and will be professionally shot.
  • Doritos & Chevrolet will air ads shot by users, but (the brilliant) finalists look just like professional ads.
  • Alka Seltzer will broadcast the winner of what is practically a jingle competition (those were quite popular with 40’s and 50’s radio campaign).

The points I was trying to make (and hopefully did – with TV you can never know until you watch it, and it was a live recording): Continue reading

Blog-tag confession time

Happy holidays! I guess it’s my turn on Jeff Pulver’s blog tag meme-train.
Tagged by Yaniv Golan.

Funny, I don’t usually join those things but so many good people have participated, I feel oddly compelled…

So, just before I’m off on my holiday – 5 things my blog readers may not know about me:

  1. The reason I was incredibly driven about learning English from a young age was because there were books by E. Nesbit and Roald Dahl that weren’t available in Hebrew at the time.
  2. One of my first jobs after high-school was selling Juggling equipment in a professional juggling shop. I’m still not so bad with a Diablo and have a weakness for yo-yos (own about 20 or so…).
  3. I grew up in a farm, we were mostly growing fruit and veg until I went to high-school. I liked growing up in a small village until my early teens, when my obsessive curiosity and cultural appetite drove me to Tel Aviv. I absolutely hated all my agriculture related chores – found it devastatingly boring, but never protested.
  4. I’m a pro-level tarot reader (have been doing it for about 9 years), but I don’t believe in the mystical aspect. Tarot for me is just another intresting and rich way to explore narratives and converse with the subconscious (mine or other people’s).
  5. Until my career “took over”, I thought I was going to be in the academy. I left for my “first round” in London just before starting to work on a thesis about “the narrative mechanisms of comics as a visual storytelling medium” (or somthing along these lines). This area is still a side interest for me, and I speak about it when I get the chance.

It seems most of my roll is tagged already, and it took a while to find “victims” but I’m tagging: Mary Hodder, Danah Boyd, Yael Elish, Daniel Cohen, Andy Baio

I know I’ve been kind of quiet – been working hard on some speaking engagements for my holiday to Israel. Some will hopefully breed posts eventually…

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It’s not about the wacky marketing ideas

260888933_bb1f0c8d43_m.jpgVC Daniel Cohen writes:

“In my opinion, there are 2 types of marketing professionals. The majority (Call them “professionals”) focus on the technical side of marketing (setting the website, the PR tour, names, trade-shows, etc.). These people are necessary in every marketing department. However, it’s the 2nd type (the “wizards”) that make a real difference, that come up the wild & crazy ideas.”

He goes on to give three cases from Salesforce.com, Google & iPod.

Great examples, Daniel, but I have to differ on one bit.
It’s not the crazy ideas that make the 2nd type of marketers. Crazy ideas are easy to come by – you put 3 creative people in a room for 30 minutes and you’re bound to come up with a couple.

What makes those ideas remarkable is the ability to figure out what the brand/product is actually about, and then come up with ideas that embody this spirit. It’s about turning stategy into a compelling story, and about finding an oppotunity to tell that story in an engaging way, in the cases you give – through an event, a distribution idea or packaging.

If they just “painted it purple”, it wouldn’t work that well. It’s the underlying meaning that makes a difference.

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Users respond to the Dove Evolution viral

208304063_21cd46c157_m.jpgThere has been much discussion of Dove’s “Evolution” viral. (on youtube and Dove’s site)

While some of the fundamental marketing questions still need to be answered (do users associate this clip with Dove? Will/Does it influence purchase decisions / loyalty and more…), its phenomenal viral exposure cannot be argued. A powerful demonstration of potential.

The distortion of body images when representing beauty is a very old tradition (If I remember correctly, Michelangelo’s Adam on the Sistine Chapel misses a rib and sits in an anatomically impossible, yet arguably flattering position). However, there is no doubt that in our times the very rigid types of female looks represented by mass media, and further distorted using digital wizardry, has become an oppressive force threatening the emotional, and often physical well being of women everywhere. (Some thoughtful words on the subject and comments worth reading on Dana Boyd’s blog )

The strength and appeal of the subject is apparent in the ripple effect of user created content around the same theme. The Dove clip drove many web users, especially personal bloggers, to try and explore digitally manipulating themselves. You can find videos in the related videos list of the clip on you-tube.

Liat Bar-On, who is among Israel’s most widely read personal bloggers (placing her in the top-10 will be a careful estimate) created an interesting project that takes this exercise a step further.
Bar-On uploaded untouched photographs of herself to Flickr and called upon users to modify her image with flattering, yet quite alien, results. Liat’s blog, written in Hebrew, often deals with feminine identity and body perception themes, but since her Photoshock project is largely visual, you can enjoy it even if you don’t read Hebrew. Many comments on flickr say – “you are better off without the Photoshop treatment”.

I find the user created responses to Dove fascinating, it is as if through retouching themselves, and manipulating their own digital representation, users can reaffirm their feeling in their true body, and experience an apparent sense of liberation through mutating themselves, looking at it and being able to recognise how ridiculous and distorted standards have become.

This post has been getting quite a lot of traffic from new visitors. Hello and welcome!
If you like this post, you may want to read just what do i mean by “Marketing Babylon”
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Foot-note: Cyberspace’s role in the way users project, explore and develop their identity through personal expression and social interaction is a favourite subject. In an article I published about the subject about two years ago, my main argument was that the basic experience of the self online is a contradictory mix of a sense of liberation (the opportunity to reinvent yourself, being free from historical prejudices you may have collected or are related to your social group etc.) and a feeling of anxiety for pretty much the same reasons (the pressure of getting across right, losing your familiar social assets, the sense of your body etc.). It’s interesting how users tap the different poles of this experience as they explore their individuality.


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